Customer Story
He went to dental school to fix teeth. Not to fight insurance companies.
How a 6-location dental group in Texas stopped fighting insurance companies and started actually getting paid.
"I'm not even joking. I used to dread Monday mornings because I knew there'd be a stack of denial letters waiting. Now? I actually check our dashboard for fun. It's kind of addicting watching money come in on time."
Dr. Vineet Sharma
Founder, Arise Dental
Quick Background
Arise Dental is a family dental practice with 5 locations across East Texas: Gilmer, Whitehouse, Carthage, Chandler, Diboll. They've got about 15,000 patients and a pretty solid reputation. 400+ five-star reviews, the whole thing.
From the outside, everything looked great. Patients loved them. The clinics were busy.
But the back office? Total chaos.
From the outside, everything looked great. Patients loved them. The clinics were busy.
But the back office? Total chaos.
Number of locations
5
Number of patients
15k
5 star reviews
400+
Here's what was actually happening
Dr. Sharma had hired an RCM company about two years before we met him. At first it seemed fine. Then things started slipping.
❌ Nobody ever picked up the phone. Every time they called, a different person. "Let me look into that and get back to you." They never got back. Average wait for a real answer? Like 3-5 days. For urgent stuff. That's insane.
❌ They literally missed filing deadlines. Delta Dental has a 90-day window. Their vendor missed it. On multiple claims. We're talking $47K in crowns and implants that just... vanished. Written off. Gone forever. Dr. Sharma found out three months later when he was reviewing reports.
❌ Patients showing up with lapsed coverage. Nobody was checking eligibility properly. So someone would come in for a crown, they'd prep the tooth, and THEN find out insurance lapsed two months ago. Try having that conversation mid-procedure.
When Dr. Sharma finally called us, he was frustrated. Like, really frustrated. His exact words: "I didn't go to dental school to spend my nights chasing down insurance payments."
We get it. You shouldn't have to.
❌ Nobody ever picked up the phone. Every time they called, a different person. "Let me look into that and get back to you." They never got back. Average wait for a real answer? Like 3-5 days. For urgent stuff. That's insane.
❌ They literally missed filing deadlines. Delta Dental has a 90-day window. Their vendor missed it. On multiple claims. We're talking $47K in crowns and implants that just... vanished. Written off. Gone forever. Dr. Sharma found out three months later when he was reviewing reports.
❌ Patients showing up with lapsed coverage. Nobody was checking eligibility properly. So someone would come in for a crown, they'd prep the tooth, and THEN find out insurance lapsed two months ago. Try having that conversation mid-procedure.
When Dr. Sharma finally called us, he was frustrated. Like, really frustrated. His exact words: "I didn't go to dental school to spend my nights chasing down insurance payments."
We get it. You shouldn't have to.
After Lavender Dental
Metric
Before
After
Denial rate
18%
3.2%
Days in A/R
52 days
19 days
Collection rate
86%
98.4%
Dr. Sharma's evenings
Aging reports
His kids
✅ His front desk staff? They actually talk to patients now. Not insurance reps.
✅ His office managers? They're improving patient experience. Not chasing down ERAs.
✅ His associate dentists? They focus on treatment planning. Not "will insurance cover this?"
✅ His office managers? They're improving patient experience. Not chasing down ERAs.
✅ His associate dentists? They focus on treatment planning. Not "will insurance cover this?"
🦷 Dr. Sharma is a dentist again.
Not a part-time insurance claims analyst. Not an accounts receivable manager.
A dentist. Taking care of patients. Learning new techniques.
Building his practice. Going home at a normal hour.
A dentist. Taking care of patients. Learning new techniques.
Building his practice. Going home at a normal hour.
What we actually did
Honestly? Nothing revolutionary. We just did the boring stuff really well. Every single day. For all 6 locations.
🔍 Eligibility verification before they sit down
Every patient. Every appointment. We check coverage, remaining benefits, frequency limits, waiting periods. Before they even walk in the door. No more mid-procedure surprises.
🦷 We actually know dental codes
Our team eats CDT codes for breakfast. We know which codes get auto-flagged by which payers. We know when to use a narrative. We code it right the first time.
⚡ Same-day claim submission
Treatment Tuesday = claim submitted Tuesday. Not "sometime this week." Not "in the next batch." Same day. Delta's 90-day window? We submit in 24 hours.
🛡️ We fight denials like it's personal
Because it kind of is. When something gets denied, we don't shrug. We appeal with documentation, clinical narratives, x-rays, perio charts — whatever it takes. We recovered $127K in claims their old vendor gave up on.
👤 One person who knows your practice
Not a call center. Not a rotating cast of strangers. One dedicated account manager who knows your payer mix, your problem payers, your preferences. Texts back in under 2 hours.
🔍 Eligibility verification before they sit down
Every patient. Every appointment. We check coverage, remaining benefits, frequency limits, waiting periods. Before they even walk in the door. No more mid-procedure surprises.
🦷 We actually know dental codes
Our team eats CDT codes for breakfast. We know which codes get auto-flagged by which payers. We know when to use a narrative. We code it right the first time.
⚡ Same-day claim submission
Treatment Tuesday = claim submitted Tuesday. Not "sometime this week." Not "in the next batch." Same day. Delta's 90-day window? We submit in 24 hours.
🛡️ We fight denials like it's personal
Because it kind of is. When something gets denied, we don't shrug. We appeal with documentation, clinical narratives, x-rays, perio charts — whatever it takes. We recovered $127K in claims their old vendor gave up on.
👤 One person who knows your practice
Not a call center. Not a rotating cast of strangers. One dedicated account manager who knows your payer mix, your problem payers, your preferences. Texts back in under 2 hours.